SERVICES


 

 

1

INTERNET BANDWITH ALLOCATION

All our clients are allocated dedicated bandwidth according to their requirements.
Minimum bandwidth is 1Mbps and can be increased in increments of 1Mbps to meet your needs.
We review your bandwidth usage on a regular basis to ensure that you have optimal usage.

2 PLANNED MAINTENANCE PROGRAMME (PMP)

As part of our commitment to our customers we have planned maintenance programmes for all our equipment, UPS, generators etc.,
to ensure that we reduce the risk of unplanned outages.
Our PMP ensures that we meet our Service Level Agreements (SLA).

3

IT DISASTER RECOVERY / CONTINUITY SERVICES

We become an integral part of your IT Disaster recovery/ continuity services by working with you and your service providers to ensure you meet your Recovery Time Objectives (RTO).
As part of our services, we provide workspace for your IT team to allow them to be involved and in control during the activation of your plan.

 

4

HARDWARE CAPABILITY

We provide industry standard servers to meet the demands of our customers utilising the latest software.
We offer a 12 hour hardware swap out guarantee in the event of a failure to ensure minimal disruption to your business.

 

5

DATA CENTRE LOCATIONS

Located in the heart of the MSC Cybercentre zone of Kuala Lumpur Sentral and on the fringes of another Cybercentre in Bandar Utama,
we offer accessibility close to the business centres of Kuala Lumpur and Petaling Jaya.

 

6

CUSTOMER SUPPORT

Our 24/7 customer support ensures that we are ready to meet the needs of our customers and to ensure that our DC is running smoothly and efficiently.
Our fully trained staff are ready to assist no matter what time or day of the week.

FACILITIES


Power supply

TNB supply, N+1 configuration for uninterruptible power supply (UPS), generator set (48 hours)

Earthing system

Dual AC and DC earthing system

Cooling system

Regulated air conditioning with hot aisle & cold aisle configuration

Fire detection & suppression system

Fike Ecaro-25 clean agent gas fire suppression   system with photoelectric smoke & heat detectors

Cable tray

Steel wire mesh cable tray system

Security

Building security, physical security, card access system and surveillance cameras

Network

Availability of fiber providers, 
network operators, 
wireless broadband operators, 
metro -E providers, 
international and local IP transit.
 - Data center IP network
 - Local IP transit (MyKris, P1, TIME, TM)
 - Metro E from Aktifnet to AIMS/ MyIX
 - Metro E from Aktifnet to Equinix Singapore
 - Metro E from Aktifnet to VADS
 - Metro E from Aktifnet to Cyberjaya